Novella Africa Limited is excited to announce a job opening for the position of Customer Care or Project Support Officer. As a leading SAP service provider, Novella Africa serves a diverse range of clients across various industries, making this an exceptional opportunity to join a dynamic team.
In this role, you will be responsible for performing essential front desk clerical and receptionist duties, ensuring a warm and welcoming atmosphere that conveys the positive image of our company right from the first interaction.
Your exceptional interpersonal skills will be vital in creating a favorable impression for visitors and clients alike. Beyond front desk responsibilities, you will play a crucial role in supporting additional project and operational tasks for both internal teams and external clients as needed.
Novella Africa is a trusted business and technology recruitment and management consulting firm dedicated to assisting small businesses, non-profits, and financial institutions. They focus on strategies that foster growth, establish long-term competitive advantages, and enhance their clients’ visibility, dependability, and efficiency.
Their mission is to connect talented individuals with outstanding companies while providing top-tier corporate and professional development training. They also operate coworking spaces designed to help remote businesses maximize their workforce potential.
Through our extensive industry knowledge, they have developed an innovative approach that empowers both domestic and international organizations to identify, cultivate, and retain five-star talent. You can also apply for the Graduate Trainee Program at Softhills Limited
Responsibilities:
Make sure that the company’s policies and culture are always followed.
Corporate culture is embodied, communicated, and implemented to drive, manage, and enforce the work environment and culture.
Handle incoming phone calls, business communications, and company mail in addition to providing a cordial greeting to in-person guests.
Determines and evaluates the needs of clients to increase retention and satisfaction.
Establish enduring bonds and trust with client accounts by communicating honestly and actively.
possesses a thorough understanding of the company’s principles, goods, and services, and uses the appropriate techniques and resources to provide accurate, reliable, and comprehensive information.
Respond to consumer concerns and questions, offer suitable answers and substitutes promptly, and follow up to guarantee a resolution.
File paperwork, handle customer accounts, and maintain track of client interactions.
offers efficient project support for both internal and external business projects to the operations and consulting teams.
Goes above and above to interact with and assist clients (internal and external) while adhering to communication protocols, rules, and regulations.
Address customer issues and inquiries, provide appropriate responses and alternatives as soon as possible, and follow up to ensure a resolution.
Keep track of client interactions, manage customer accounts, and file paperwork.
provides the operations and consulting teams with effective project assistance for both internal and external business projects.
Goes above to engage with and support clients (both internal and external) while abiding by rules, regulations, and communication procedures.
Requirements:
Arts, Social Sciences, Finance, Administration, or a related field from a recognized university with a B.Sc. or HND.
An additional benefit is certification or familiarity with office administration and basic bookkeeping.
Certification in project management is an extra benefit.
Demonstrated expertise working as an agent, front desk representative, or in a similar role.
adept at using the Microsoft Office Suite or similar programs.
The capacity to pick up on the company’s ideals, culture, goods, and services fast.
Competent in social media use, blogging, and content production.
High levels of maturity, people-oriented, and self-assured.Outstanding communication skills, both in writing and speaking.
Outstanding self-management abilities and strong organizing abilities.
Good training and orientation in customer service.
Stakeholder management and interpersonal abilities.
Innovation, problem-solving, and project management abilities.
Capabilities in marketing, sales, effective communication, and negotiating.
How to Apply:
Apply using the link provided below.
